Download Depot — Return & Refund Policy

Digital Products

All sales of downloadable digital products, including PDFs, planners, templates, journals, and electronic resources, are final once the files have been delivered or made available for download.

We do not accept returns or exchanges for digital purchases due to a change of mind, except where required by applicable law.

If a purchased file is missing, damaged, or cannot be opened, please contact Download Depot within 7 days of purchase through our website's customer contact information. Include your order number and a description of the issue.

We will attempt to resolve the problem by providing access to the correct or functioning file. If we cannot provide the purchased product, we will issue an appropriate refund.

Physical Products — Proposed Terms

Unused physical products may be returned within 14 days of delivery in their original condition. Customers are responsible for return shipping costs for change-of-mind returns. Original shipping charges are nonrefundable unless otherwise required by law.

If an item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and photographs of the problem. We will arrange an appropriate replacement or refund and cover return shipping if a return is required because of our error.

Please contact Download Depot before sending an item back to receive return instructions.

Approved refunds will be issued to the original payment method within 10 business days after the return is received or the refund is approved. Your payment provider may require additional processing time.

Customer Support

For order questions, download issues, and return requests, please use the contact information provided on DownloadDepot.org.

Nothing in this policy limits rights provided under applicable consumer protection laws.